Privacy Policy

1. Introduction

Love & Mercy Travel Sdn Bhd (“we”, “us”, “our” or “the Company”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you engage our travel-related services.

2. Scope of This Policy

This Privacy Policy applies to personal data collected through:

• Our website and online booking platforms
• Email, telephone, WhatsApp, and other messaging channels
• Physical forms and in-person interactions
• Third-party platforms used to deliver our services

3. Definition of Personal Data

Personal data includes, but is not limited to:

• Name, contact details, and address
• NRIC, passport number, nationality, and date of birth
• Payment and billing information
• Travel itineraries, booking history, and preferences
• Images, documents, or information voluntarily provided
• Technical data such as IP address and browser data

4. Collection of Personal Data

4.1 Data Provided by You

• When making inquiries or bookings
• When submitting documents for travel arrangements
• When contacting us for customer support

4.2 Automated Data Collection

• Cookies and website analytics tools
• System logs for security and performance monitoring

4.3 Third-Party Sources

• Airlines, hotels, tour operators, and transport providers
• Payment gateways and booking systems

5. Purpose of Data Processing

Your personal data is collected and processed for:

• Processing bookings, payments, and travel arrangements
• Communication related to itineraries, changes, or emergencies
• Customer support and complaint handling
• Compliance with legal and regulatory requirements
• Marketing communications (with consent)
• Internal administration and service improvement

6. Disclosure of Personal Data

We may disclose your personal data to:

• Airlines, hotels, tour operators, and transport providers
• Government or regulatory authorities when required
• Professional advisers or auditors
• Technology and payment service providers

7. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect personal data against loss, misuse, unauthorized access, or disclosure.

8. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes stated in this Policy or to comply with legal obligations.

9. Your Rights Under PDPA

You have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Withdraw consent for marketing communications
• Limit or object to certain data processing

Requests may be submitted via email to admin@loveandmercytravel.com.

10. Cookies

Our website uses cookies to enhance user experience and analyze website traffic. You may disable cookies via your browser settings.

11. Amendments

We reserve the right to update this Privacy Policy at any time. Revisions will be published on our website and shall take effect immediately.

© 2026 Love & Mercy Travel Sdn Bhd. All rights reserved.